Terms of Service

These Terms of Service ("Terms") govern your access to and use of Got Leveled (the "Service"), operated at gotleveled.com. By using the Service, you agree to these Terms.

1. The Service

Got Leveled is an AI-powered resume tailoring tool. You upload a resume, paste a job description, and the Service produces a gap analysis and a tailored rewrite. Generated output is provided for your personal use.

2. Eligibility and accounts

You must be at least 16 years old to use the Service. You are responsible for maintaining the security of your account and for all activity that occurs under your account. We currently support sign-in via Google only.

You agree to provide accurate information when creating your account and to keep that information up to date.

3. Acceptable use

You agree not to:

• Use the Service to violate any applicable law or regulation.
• Submit content that infringes the intellectual property or privacy rights of others.
• Attempt to reverse-engineer, scrape, or otherwise extract our prompts, models, or proprietary systems.
• Submit malicious files, code, or links.
• Resell the Service or use it on behalf of third parties without permission.
• Interfere with or disrupt the Service.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Plans, tailoring credits, and billing

We offer a free tier (one tailoring session per day, with PDF export watermarked) and tailoring credit packs sold as one-time purchases. Tailoring credit packs are currently available in 1-credit, 10-credit, and 50-credit sizes. Pricing for each pack is shown on gotleveled.com and on the Stripe checkout page; pricing may change with notice for future purchases.

A "tailoring credit" is a digital consumable: one credit entitles you to one tailoring session with the full feature set unlocked (clean PDF export without watermark and conversational refinement). Credits are non-transferable and have no cash value.

No subscription. All purchases on Got Leveled are one-time payments. We do not auto-renew, auto-charge, or sell access on a recurring basis. The Stripe customer portal accessible from your account is provided so you can view your purchase history and download receipts.

Tailoring credit expiry. Tailoring credits expire 12 months from the date of purchase. Unused credits remaining after the 12-month window are forfeit; we do not refund expired credits.

Refunds. Tailoring credit purchases are refundable within 7 days from the date of purchase if zero credits from that pack have been used. If any credit from the pack has been consumed (i.e., used to unlock a tailoring session), the pack is non-refundable. To request a refund within the eligible window, contact us via the contact form on gotleveled.com.

We may issue refunds outside this window at our discretion (for example, for verified service outages or duplicate charges). Pricing and plan structure may change with notice; changes apply to future purchases only.

5. Your content

You retain ownership of the resume and job description content you submit ("Your Content"). By submitting Your Content to the Service, you grant us a limited license to process it through our infrastructure and our AI providers in order to deliver the Service to you.

We do not claim ownership of resumes you generate using the Service, nor do we use Your Content to train AI models.

You are responsible for ensuring you have the right to submit Your Content, and that submitting it does not violate the rights of any third party (e.g., a current or former employer).

6. AI-generated output

Output generated by the Service is produced by AI models and is provided "as is". We do not guarantee that generated output is accurate, complete, or free of errors. You are responsible for reviewing all generated content before using it for any purpose, including job applications.

We are not responsible for outcomes that result from your use of generated content, including but not limited to job applications, interviews, or hiring decisions.

7. Service availability

We aim for high availability but do not guarantee uninterrupted access. We may suspend the Service for maintenance, security, or other operational reasons. We are not liable for any loss arising from Service downtime.

8. Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your access if you violate these Terms or if we are required to do so by law.

On termination, your access to the Service ceases. Refer to our Privacy Policy for how data is handled on termination.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, our total liability arising from or related to your use of the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD 100. We are not liable for indirect, incidental, consequential, special, or exemplary damages, including lost profits, lost data, or loss of goodwill.

11. Indemnification

You agree to indemnify and hold us harmless from any claim, damage, or expense arising out of your violation of these Terms or your misuse of the Service.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the Service after the change constitutes acceptance of the new Terms. If a change materially reduces your rights, we will notify active account holders by email where appropriate.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which Got Leveled is operated, without regard to conflict-of-laws principles. Any dispute arising from these Terms or your use of the Service will be resolved in the competent courts of that jurisdiction.

14. Contact

For questions about these Terms, please reach us via the contact form on gotleveled.com.